Managed IT services
Essential Care
Managed IT support and helpdesk for growing businesses: every device monitored, patched, protected and backed up.
24/7
Remote Monitoring
Fixed
Monthly price per user
5-100
Staff, the ideal size
UK-Wide
Remote Support
What’s included
Four areas of cover, delivered as one fully managed service.
KEEP EVERY DEVICE hEALTHY
Endpoint Management
- Round-the-clock remote monitoring of laptops, desktops, servers and mobiles
- Software and operating system updates applied on a schedule
- Applications rolled out and configured centrally
- A full inventory of your devices and software
- Visibility of routers, switches and other network equipment
- Remote access to fix problems without a site visit
- Automatic health checks that flag failing hardware, low disk space and slow machines
stop threats early
Endpoint Security
- Antivirus with real-time detection and automatic clean-up
- AI-driven detection of malware that traditional antivirus misses
- Ransomware spotted and blocked before files are encrypted
- Infected devices isolated automatically to stop the spread
- Ongoing scans for missing patches and risky settings
Recover quickly
Endpoint Backup
- Full-device backups stored securely in the cloud
- Restore a single file or folder without a full rebuild
- Fast recovery of a failed machine
- Alerts if a backup fails or falls behind
stop threats early
Reporting & helpdesk
- One management console showing every device
- Ticketed helpdesk with a full audit trail
- A monthly plain-English health report for business owners
Who is this for ?
Businesses of roughly 5 to 100 staff that want every device properly managed, patched, secured and backed up without hiring an in-house IT team. It is also a solid starting point if you are working towards Cyber Essentials or need to meet cyber insurance requirements.
Switching to us
We handle the changeover so there is no gap in cover.
Discovery. We review your devices, users and current set-up.
Handover. We collect admin details and licences from your current provider and document your systems.
Set-up. Monitoring, security and backup tools are installed with minimal disruption.
Review. Monthly reports and regular check-ins keep your IT improving.
Frequently asked questions
How much does managed IT support cost?
Essential Care is charged as a fixed monthly price per user, based on your number of users, devices and servers, so there are no surprise call-out bills.
What is included in Essential Care?
Round-the-clock monitoring, patching, antivirus and ransomware protection, device backup, remote support and a helpdesk for your staff, with a monthly report.
Will this help with cyber insurance?
Yes. The monthly reports and audit trail give you evidence of EDR and SOC cover when your insurer asks.
Do you provide on-site support?
Most problems are fixed remotely within minutes. When hands-on work is needed, an engineer visits you anywhere across the North East.
Can you take over from our current IT provider?
Yes. We manage the handover, including admin passwords, licences and documentation, so there is no gap in cover.
Want more protection ?
Step up when you are ready.
Secure Business
Everything in Essential Care plus cloud backup, disaster recovery, anti-ransomware and vulnerability scanning. For businesses handling sensitive client data.
Cyber Shield
Everything in Secure Business plus EDR, 24/7 SOC monitoring, threat hunting and compliance reporting. For regulated businesses (legal, finance, healthcare).
Not sure which package
We will review your set-up and recommend the right fit.